Private transfer in Sicily — Frequently Asked Questions
Everything you need to know before booking your premium airport transfer in Sicily.
General questions
- Is the price always fixed?
- Yes for standard routes, the price is fixed and guaranteed. For custom or multi-stop routes we send a tailored quote.
- How far in advance should I book?
- At least 6 hours before pickup time. For peak season or large groups we recommend 24–48 hours.
- Can I book multiple stops?
- Yes, select multi-route mode in the booking form and add all intermediate stops.
- Can I cancel my booking?
- Yes, cancellation is free up to 24 hours before departure. After that, penalties may apply.
- How does flight monitoring work?
- We track your flight in real time. If it lands early or late, the driver adjusts automatically.
- Will the driver wait for me at arrivals?
- Yes, your driver will be waiting at the arrivals hall with a name board. Waiting time is included up to 60 minutes after landing.
Booking & payment
- What payment methods do you accept?
- We accept online card payment (Visa, Mastercard via Stripe), or cash/card directly to the driver with pre-authorization.
- Do I get a confirmation after booking?
- Yes, our team checks availability and sends you a full confirmation within 1 hour.
- Can I change the date or time?
- Yes, contact us via WhatsApp or email at least 6 hours before and we'll reschedule at no extra cost.
The service
- What types of vehicles do you use?
- Premium fleet: Fiat Tipo, Mercedes E-Class, S-Class, V-Class, Minibus up to 8 passengers and Bus up to 50 pax.
- Do your drivers speak English?
- Yes. English-speaking private drivers are available on every route — simply select the option when booking (10% surcharge).
- Are child seats included?
- Child seats are available on request at €10 each. Indicate it in the booking form.
- Can I bring pets?
- Yes, pets are welcome on board. Please indicate this when booking.